The Telepathy SIP Platform builds on your existing WebSphere infrastructure creating a full featured, IP-Based contact center with the reliability and flexibility to perfectly fit the needs of your business.
Expand your reach
Telepathy connectors extend your reach by enabling you to seamlessly communicate with your customers through traditional voice calls and e-mail as well as pro-actively through a range of web, social networks and mobile technologies. You’ll never miss a chance to interact with your customer.
Independent and interchangeable functional modules can be added to the Telepathy environment as required.
These include ACD, IVR, Recording, CTI, PBX, Campaign Manager and numerous others from an ever-growing list of functional modules.
Your WebSphere infrastructure represents a significant investment and is key to many of the functions within your business. Telepathy allows you to leverage this investment by enabling a complete communications solution without the addition of any expensive proprietary equipment.