Connectors

Telepathy connectors extend your reach by enabling you to seamlessly communicate with your customers through traditional voice calls and email as well as pro-actively through a range of web and mobile technologies.

Voice Video SMS Email Web Instant Messaging Social Networks
Voice

Voice over IP (VoIP) technology allows voice and data to share a common network. This greatly reduces infrastructure, maintenance and call costs in comparison with a traditional phone system.

  • SIP connector for Voice over IP communications
  • Negotiates and establishes inbound and outbound voice sessions
  • Communicates with popular media servers for audio stream, voice prompts and DTMF input
  • Works in conjunction with SIP gateway for communication via circuit switched telephone networks

Video

Enable video communication with your customers and across your organization.

  • SIP connector for video communications
  • Negotiates and establishes inbound and outbound video sessions
  • Communicates with popular media servers for video stream

Email

Let Telepathy unify and consolidate all your communications, including email, with the email connector.

  • SMTP Email Gateway
  • Allows managed bi-directional email communication

SMS

Similar to the Telepathy email connector, the SMS connector allows you to consolidate SMS communication and reporting in the same communication platform as voice.

  • SMS endpoint for text based messages
  • Manages SMS traffic to and from SMS gateway

Web

Extend your contact center environment to your website. The click-to-call add-on places outbound calls automatically at the customer’s request. Co-browsing lets your service agents interactively guide your customers through your website.

  • HTTP Connector for web communication
  • Enables co-browsing of web pages
  • Enables click-to-call functionality

Instant Messaging

Take advantage of the live instant messaging trend to communicate with your customers. Our connector enables and consolidates instant messaging in the Telepathy platform.

  • Integration with popular chat networks or internal IM servers
  • Can operate in conjunction with IVR and ACD modules to provide IM self-service and agent routing

Social Networks

Communicate directly onto social network channels from within the same environment. This connector allows you to integrate your social media communications into your overall communications framework.

  • Social network connectors available for most popular social network sites
  • Facebook, Twitter and other social networks can be monitored and interacted with from Telepathy